VoIP Express
Aug 29, 20181 min
Updated: Mar 15, 2021
My name is Scot Bernhard, I am the Lead Engineer at VoIP PBX Express. I hold and maintain multiple Cisco Design and Programming Certification Specialties including the CCNP Voice, CCNP R&S, CCDA, Cisco Call Manager Express Foundation Design Specialist as well as Technical Degrees in Computer Science, Computer Engineering Technology, and Industrial Electronics. My career in networking spans 20+ years with a focus in Voice Networking and VoIP Technologies.
I am writing this article because I wanted to explain VoIP or Voice over IP in plain English for everyone to understand. I also wanted to break it down specifically for the small business owner. In talking with over 1,000 small business owners over the last 2 years about VoIP, I find many of the same common misunderstandings. Some that lead to mis-steps. I wanted an easy to read explanation that could shed some light on these concepts and help create a better understanding of, not just the technology, but also what VoIP REALLY means to a small business and how you can use it effectively to increase efficiency and productivity while at the same time driving down IT costs.
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