Don't Take Our Word for It

4.9/5 across 100+ reviews on Shopper Approved, Trustpilot, Google, Facebook, and eBay. Here's what our customers say.

4.9/5
★★★★★
Shopper Approved
60 reviews
4.6/5
★★★★☆
Trustpilot
67 reviews
5.0/5
★★★★★
Google Reviews
 
5 star
90%
4 star
8%
3 star
2%
2 star
0%
1 star
0%
4.9/5
Customer Service
4.9/5
Price Satisfaction

What Our Customers Say

Shopper Approved Reviews

4.9/5 from 60 verified post-delivery reviews

★★★★★

"Our service team was super helpful and answered all of our questions. We were able to switch over to the new system without any difficulty, and we were able to move our existing system to a new location."

C
Carolina Recreation and Design
May 2025 · NC, United States
5★ Shopper Approved
★★★★★

"Each and every time I had a question the staff was readily available. To complain would be a lie. They have been a great company to deal with."

J
John DiStabile
May 2025 · NY, United States
5★ Shopper Approved
★★★★★

"No matter who you speak to each member of the team at VOIPPBX express is knowledgeable and friendly."

J
John D
Dec 2022 · NY, United States
5★ Shopper Approved
★★★★★

"Problems are always solved in a timely manor. No complaints!!!"

C
Craig
Jun 2025 · VA, United States
5★ Shopper Approved
★★★★★

"Great service...very knowledgeable on their products!"

T
Tedd
Feb 2021 · MT, United States
5★ Shopper Approved
★★★★★

"We have been working with VOIPPBX for years and I just say, this is one of my best vars."

M
Myron Miller
Jan 2023 · TX, United States
5★ Shopper Approved
★★★★★

"Working with Jane and Scot was a pleasure. Many companies sell VoIP services and sell equipment. Customer Service is very important to me as this is what sets like companies apart."

J
Jose
Feb 2026 · CA, United States
5★ Shopper Approved
★★★★★

"Customer service is always very helpful! So quick and easy!"

C
Carolina Recreation and Design
Jul 2025 · NC, United States
5★ Shopper Approved
★★★★★

"VoIP PBX express is the best option for great deals and solid phone system. We are happy with the service."

J
Jacob Salas
Feb 2023 · CA, United States
5★ Shopper Approved
★★★★★

"Their team and staff is amazing at VoIP PBX."

R
R. Youabian
Jun 2025 · CA, United States
5★ Shopper Approved
★★★★☆

"The team at Voip PBX Express, has been very responsive, open to help with any changes, with our business some areas have a fast turnover, and our employees spend a lot of time on the phone. We have a very complex routing with our phone systems, and Scot has been able to keep on top of it very well."

J
Jason Welsh
Jan 2023 · MT, United States
4★ Shopper Approved
★★★★★

"Scot was very helpful in fixing our phones and checking to see how our system was doing. He was very knowledgeable and patient which made it so easy for us as well quick to call and respond. Thank you Scot!"

E
E
Jan 2023 · CA, United States
5★ Shopper Approved
★★★☆☆

"We had to work through a number of issues, but VOIP PBX Express addressed them and the system is now working as expected. The biggest problem was the delay in shipping from USPS, where some of the replacements to replace defective parts took more than 3 weeks to ship. The second issue was related to hardware/software requirements surrounding the CP-BEKEM sidecar that is an add-on to the CP-8861 handset."

J
Jonathan
Feb 2021 · HI, United States
3★ Shopper Approved
★★★★★

"voip pbx express is one of the best voip management and installation vendors we've worked with. Great hardware and support, as well as friendly, and attentive personnel. Highly recommended!"

K
Kirk Saffell
Feb 2023 · CA, United States
5★ Shopper Approved
★★★★★

"I have dealt with VOIPPBXExpress on two separate installs, in both cases they were very responsive and professional. The phones are in Grade A condition and everything is either preconfigured based on the pre-install worksheets or completed during the remote install session. As an independent IT contractor, I depend on my vendors for top-notch technical support that more importantly is also very accessible. They understand that they are in the communications businesses and that this is critical for my clients. They are very responsive and highly knowlegdable with a wealth of experience to solve any issues. We added some non-cisco equipment to the system for door access control and overhead paging and they took care of that during the remote install as well. I am certain to be recommending andusing them again as a great, cost-effective solution."

M
Monty
Jan 2021 · TX, United States
5★ Shopper Approved
★★★★★

"Very friendly and fast."

W
Wayne Bell
Jan 2023 · WY, United States
5★ Shopper Approved
★★★★★

"Over all the staff have been great to work with and very knowledgeable! Very easy to work with and very informative."

I
IT support
Jan 2023 · MT, United States
5★ Shopper Approved
★★★★★

"Great products, support, and service."

D
Daniel Geo
Feb 2023 · CA, United States
5★ Shopper Approved
★★★★★

"The whole process went as smooth as I could have expexted. Definitely coming back!"

J
Jacob
Jan 2021 · MO, United States
5★ Shopper Approved
★★★★★

"thank you"

C
Chase Worldwide
Dec 2022 · CA, United States
5★ Shopper Approved
★★★★★

"Always very helpful, would recommend to anyone."

M
Midwest Cabinet Co. Inc.
Dec 2022 · KS, United States
5★ Shopper Approved
★★★★★

"Great customer service great equipment"

O
Oak foods llc
Dec 2022 · PA, United States
5★ Shopper Approved
★★★★★

"After contemplating upgrading from my Panasonic Hybrid system I finally said let's go. That was after speaking with VOIPPBXEXPRESS team. A few shout outs to Mark and Scot for answering 1000 questions without knowing if I was going to become there customer. The knowledge of the product they sell is impressive. Andrew also has been solid. Communication has been like no other. Whether it's an email or a phone call there on it. Installation was a breeze!! Scot sets aside a good window of time to go over every detail with you and assures your system is running the way you want it. Jane took care of the billing and again another employee who is willing to go the extra mile for the customer. In closing if your looking for A affordable solution look no further then VOIPPBXEXPRESS... Simply put very happy!"

J
John D.
Jan 2021 · NY, United States
5★ Shopper Approved
★★★★★

"From the moment I contacted the company it was professional from sales to installation. The best hardware and support out there. You wont find a better company to work with on your next VOIP project. I will be purchasing again."

W
Will Good
Oct 2021 · IL, United States
5★ Shopper Approved
★★★★★

"Customer service is always quick to find solutions and very responsive. Can't ask for more!"

C
C.D.
Jan 2023 · TX, United States
5★ Shopper Approved
★★★★★

"THE HELP DESK WORKED DILIGENTLY TO RESOLVE CURRENT ISSUES WE WERE HAVING WITH ONE OF THE OFFICE PHONES, AS WELL AS TRANSFERRING A CALL TO A 4-DIGIT EXTENSION. WE WERE ABLE TO SUCCESSFULLY DETECT AND RECTIFY THE PROBLEMS."

K
Kasandra Gibson
May 2025 · TX, United States
5★ Shopper Approved
★★★★★

"Scot and the team at VOIP PBX Express have been great to work with over the years! They are always available to assist us and our business."

J
Jeff Moreira
Dec 2022 · NJ, United States
5★ Shopper Approved
★★★★★

"Great Systems, low cost and fantastic people!"

M
Matt Martin MMC
Feb 2023 · IL, United States
5★ Shopper Approved
★★★★★

"They helped fix my issue"

J
Jon Sandy
Aug 2025 · IN, United States
5★ Shopper Approved
★★★★★

"The entire team is exceptional. Scot, Connor, and Jane have been absolutely amazing from start to finish. They got us set up quickly and efficiently. They are available to answer questions at a moments notice. I would not hesitate to work with them again."

A
Anoymous
Jan 2023 · CA, United States
5★ Shopper Approved
★★★★★

"A great company that sells quality products at an affordable price and provides excellent customer service."

J
Jonathan Dalia
Feb 2021 · TX, United States
5★ Shopper Approved
★★★★☆

"There was a time where the support was lacking in quality but these past few years have been very good. Every time we need new phones added or a new facility added the time it takes to schedule the support and fix the issue is very short."

L
LMT
Oct 2025 · MI, United States
4★ Shopper Approved
★★★★★

"Great service!"

T
Thomas
Jan 2026 · NJ, United States
5★ Shopper Approved
★★★★★

"Great service with issues fixed in no time. Staff is on point!!!"

C
Craig Brydge
Dec 2022 · VA, United States
5★ Shopper Approved
★★★★★

"We needed to replace an aging phone system. VoIP PBX Express was able to provide a good value in both price and service. Would not hesitate to use them again."

M
Matt
Nov 2025 · TX, United States
5★ Shopper Approved
★★★★★

"I love these guys, Scot and the team know how to make people happy by delivering professional services with the know how to make things effortless for the end client."

P
Pete Mitchell
Feb 2023 · Virgin Islands, US Virgin Islands
5★ Shopper Approved
★★★★★

"VoIP PBX Express has significantly strengthened OTPD's communications by delivering exceptional reliability, clear call quality, and a highly stable enterprise phone system. Their proactive support, expert engineering, and seamless onboarding process greatly reduced downtime and improved efficiency across our operations. Beyond technical excellence, they consistently act as a strategic partner offering guidance, monitoring our environment, and optimizing our system for our needs. Their service continues to enhance OTPD's mission every day, and we confidently recommend them to any organization seeking a dependable and well-supported VoIP solution."

P
Peter Mitchell
Dec 2025 · VI, United States
5★ Shopper Approved
★★★★★

"Very knowledgeable team, able to resolve most issues within an hour."

J
Jason
May 2025 · MI, United States
5★ Shopper Approved
★★★★☆

"Good service and great communication. Very accommodating when it came to our needs."

D
David
Jan 2023 · NJ, United States
4★ Shopper Approved
★★★★★

"A small electrical shop I worked at purchased a voip system because they were over the Comcast business. Came fast, setup was easy. I did have a question and put in a ticket with great response time. It's been working now over five years with only one hiccup. 4 years in the switch went out in the summer heat, again put in a ticket and was back up the next morning. Simple setup, great price and excellent customer service."

C
Carl Howard
Dec 2022 · WA, United States
5★ Shopper Approved
★★★★★

"They have awesome tech support"

M
Michael Matosian
Sep 2025 · CA, United States
5★ Shopper Approved
★★★★★

"Purchase and service communication has always been quick and professional. Great customer service on service issues. Willing to work with the customer to develop a system that will work for them, and goes the extra mile to make sure that everything is up and running, even on issues that aren't their fault."

D
Dan Brough
Jun 2025 · AK, United States
5★ Shopper Approved
★★★★☆

"The Support ticket was easy to fill out. The response was under 5 minutes to work with us. The time to fix the issue was under 15 minutes. I think anyone would be happy with that kind of support time frame."

L
LMT
Jan 2026 · MI, United States
4★ Shopper Approved
★★★★★

"The team at VoIP PBX Express has been phenomenal with their pricing and support. The system came preconfigured and final on-site setup with their support team was a breeze. Highly recommend their team and SIP service."

S
Shaxon
Aug 2025 · CA, United States
5★ Shopper Approved
★★★★★

"Always a great experience working with VoIP PBX Express"

A
Anonymous Customer
Jan 2026 · , United States
5★ Shopper Approved
★★★★★

"After install service has been great. Scot was committed to quickly troubleshooting the small set of post-install issues that came up and resolved all of them very quickly. The system is running great and meets all of our needs!"

B
Bryan
Feb 2023 · PA, United States
5★ Shopper Approved
★★★★★

"Good service, I am satisfied with the purchase and the technical support"

A
Alex Aleksic
Jan 2026 · IL, United States
5★ Shopper Approved
★★★★★

"Overall, You can't find a better deal on pre-packaged, ready to install Cisco Phone Systems. The Installation and programming support has been outstanding."

B
Ben Smith
Jan 2021 · WY, United States
5★ Shopper Approved
★★★★★

"We were experiencing hardware issues with a couple of desk phones. VOIP PBX sent us spare phones right away and helped us to configure them remotely in just a few minutes. Thank you so much VOIP PBX Express"

J
Jacob Salas
Jun 2025 · CA, United States
5★ Shopper Approved
★★★★★

"We've been using the Cisco IP PBX Phone System with the Cisco 8800 Color Phones from VOIPPBXExpress.com for over a year now, and it has been an outstanding investment for our business. The system is reliable, user-friendly, and packed with features that make our communication seamless and professional. The Cisco 8800 series phones offer excellent call quality, a vibrant color display, and intuitive functionality that our team quickly adapted to. The setup was smooth, and VOIPPBXExpress.com provided exceptional support throughout the process. Even a year later, everything works flawlessly. We've had zero downtime, and any minor configuration questions we had were promptly handled by their knowledgeable support team. I highly recommend VOIPPBXExpress.com for any business looking for a robust, scalable phone system backed by great service."

M
Masood Vydyarakath
May 2025 · CA, United States
5★ Shopper Approved
★★★★★

"we appreciate the great and speedy customer service we receive!"

A
anna b.
May 2025 · TN, United States
5★ Shopper Approved
★★★★★

"Excellent service and products!"

J
Jon Sandy
May 2025 · IN, United States
5★ Shopper Approved
★★★★★

"We have had a great experience switching our phone system. The customer service has been top notch!!!"

S
Stacie
Dec 2022 · TX, United States
5★ Shopper Approved
★★★★★

"VoIP PBX has tremendous customer support. I do not think that there is another phone system company that can match how this company provides support to customers. Businesses should adapt this people model. I am delighted with the support. The support is a big deal to me. They make me look good to my customer, and that is a +++ to me. Please keep doing what you're doing. Do not cut corners to save a few $. You are the BEST."

M
Michael A
Aug 2025 · IN, United States
5★ Shopper Approved
★★★★★

"Amazing experience with purchase, install, and ongoing changes. There still is a copmany that cares about its customers, and glad they are our business partner."

R
Russell Evans
Jul 2025 · WV, United States
5★ Shopper Approved

Trustpilot Reviews

4.6/5 from 67 reviews — Rated Excellent

★★★★★

"If you need a phone system, use Voippbxexpress! Scott and his team are top-notch and a pleasure to do business with. We started out as a relatively small office, but have grown significantly over the past 3 years and so did our phone and network complexity. Scott and his team helped us every step of the way. Honest, reliable, and over-delivers."

J
Jay
Jun 2020
5★
★★★★★

"I love this business!! They are always there to help you, every single employee is so patient and passionate about their work. They always go above and beyond. Scott, Jane, and Jacob I love you guys!"

A
Anonymous
Jun 2020
5★
★★★★★

"We are a firehouse and looked for a vendor to replace our copper PBX. VoIP PBX Express was very friendly, very supportive, and very prompt. We highly recommend them."

F
Firehouse customer
Jun 2020
5★
★★★★★

"Scott and Jacob always go above and beyond great customer service!!"

B
Bob
Feb 2020
5★
★★★★★

"Jacob helped us enable 2 telephone ports on our 4-line switch. He explained everything clearly and concisely. Very professional and knowledgeable support."

A
Anonymous
Feb 2020
5★
★★★★★

"Scott and Jane dropped everything to reprogram and send out my new switch when it went out due to the weather. Outstanding customer service!"

A
Anonymous
Feb 2020
5★
★★★★★

"Voip PBX Express has not adopted this idea of mediocrity. Affordable enterprise grade equipment and great people to work with."

A
Anonymous
Jan 2019
5★
★★★★★

"I have bought several Cisco phone systems from Voippexpress and they have never failed in their delivery. Excellent products and service."

A
Anonymous
Oct 2018
5★
★★★★★

"Cannot say enough good things about both Scot and Connor. They went above and beyond in an emergency. Highly recommended!"

A
Anonymous
Oct 2018
5★
★★★★★

"Our phone service went down and VoIP Express stepped up and got us up and running on their SIP Express service. Fast response, great team."

A
Anonymous
Oct 2018
5★

See How VPE Stacks Up

VPE
4.9★
Nextiva
4.7★
Ooma
3.6★
8x8
3.1★
Vonage
2.5★
RingCentral
1.9★

Ratings from Trustpilot, current as of early 2026.

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Customer Reviews