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  • Writer's pictureVoIP Express

VoIP For Small Businesses

Updated: Mar 15, 2021

Cisco PBX Phone System with Color


Imagine the largest machine in the world in a reign that lasted over 100 years. Then, in almost an instant, it was consumed and devoured by another even larger machine. Understand this and you will understand the nature of Voice over Internet Protocol… or VoIP.

My name is Scot Bernhard, I am the Lead Engineer at VoIP PBX Express. I hold and maintain multiple Cisco Design and Programming Certification Specialties including the CCNP Voice, CCNP R&S, CCDA, Cisco Call Manager Express Foundation Design Specialist as well as Technical Degrees in Computer Science, Computer Engineering Technology, and Industrial Electronics. My career in networking spans 20+ years with a focus in Voice Networking and VoIP Technologies.

I am writing this article because I wanted to explain VoIP or Voice over IP in plain English for everyone to understand. I also wanted to break it down specifically for the small business owner. In talking with over 1,000 small business owners over the last 2 years about VoIP, I find many of the same common misunderstandings. Some that lead to mis-steps. I wanted an easy to read explanation that could shed some light on these concepts and help create a better understanding of, not just the technology, but also what VoIP REALLY means to a small business and how you can use it effectively to increase efficiency and productivity while at the same time driving down IT costs.


VoIP PBX EXPRESS offers a range of New and Refurbished Turn-Key Cisco VoIP PBX Telephone Systems for small businesses throughout the US. Shop Now >


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